There are some basic terms and conditions that you need to be aware of while making a purchase on buttistore.com
Collection of Information:
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information:
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security:
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information:
User Account, Password, and Security:
You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify buttistore of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. buttistore cannot and will not be liable for any loss or damage arising from your failure to comply with this.
You agree and undertake not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from buttistore.com. Limited reproduction and copying of the content of the website is permitted provided that buttistore’s name is stated as the source and prior written permission of buttistore is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the website is not permitted.
The product will be delivered in the duration chosen by the customer (i,e Normal or Express). Information regarding the duration is mentioned in the product page. We use our logistic partners for deliveries. Buttistore is associated with more than 30 courier partners.
If you want more details about tracking your order, you can mail us with your order number to [email protected] or call to our customer care 24/7 at +917795117716.
All the buttistore products will contain signature of the artist. For painting, Sketch and Caricature the signature will be the name of the artist inside the painting in a corner.
Replacement is possible if the customer receives a damaged product. The complete product will be replaced without any extra cost. The replacement request with valid proof (proof of damaged product) has to be raised by the customer within 3 days of product delivery. The replacement will be shipped to the customer’s address in chosen order duration (Normal / Express). The total product replacement is not applicable for Handmade painting and Pencil sketch if the artwork is not damaged.
Cancellation & Refund Policy:
Cancellation of an order cannot be processed once after the order is under process. Hence the order can be only cancelled before it is under process. Cancellation of an order is subjected to cancellation charges. Cancellation charges of Rs. 50 on refund amount up to Rs. 1000 and Cancellation charges of Rs. 100 on refund amount above Rs. 1000 is deducted from the refund.
Refund is also possible if the customer receives a damaged product. The value of the damaged goods (Art or Print or Frame or All of them) can be refunded on request. The refund request with valid proof (proof of damaged product) has to be raised by the customer within 3 days of product delivery. The refund will be initiated to the original payment method in 7 working days.